Either way, I’ll be returning it today and never buying any product from this company ever again. This one has the SAME ISSUE! I don’t know if it’s a bug, or a mechanical failure on the device. The advice of the support team was to return the product and get a new one because it was faulty. I had already made sure the firmware was up to date and did a configuration. Eventually I was able to contact customer support to ask for help after digging around their website for ever because they don’t make it easy to contact anyone or ask any questions in a timely manner. Worse yet, if you try to go to the forum and ask for help you can’t even post until you “earn points”! This is absolutely ridiculous and unacceptable. I’ve set the gimbal on a table with the tripod and it still bounces around. If your dog is sitting still and looking around the room the gimbal will twitch the camera back and forth so you won’t get a steady shot. Doesn’t matter if the gimbal is being held or on a tripod and stationary. The camera with twitch around quickly instead of get a steady follow and often just loose the subject pretty much every time.

The dog can walk around, towards you or past you. All the active track will do is actively loose your subject. They advertise that the DJI OM4 can track pets with active track 3.0. I ended up using the OSMO and the iPhone’s native video app because I knew that worked. Those attempts were produced varying results. So what exactly isn’t supported? Are all iPhones after XS Max using OSMO and the MIMO software unsupported? Before chatting with support I attempted to record summary videos.

I wasn’t trying to use an of the features of MIMO outside of recording.

This is confusing to me because MIMO is updated to use the latest iOS 14. I could cry because I had one job, record Christmas morning and the app failed me.The confusion is that when I contacted DJI support in the app they forwarded a list of phones support and it stopped at XS Max. The girls finish opening their gifts and I stop the recording. The recording starts and runs for 5-10 minutes. I set up my OSMO to use as a tripod and fire up the MIMO to record my daughters opening their presents. MIMO is the software that comes with the gimbal. I bought an OSMO Mobile 3 to use with my then iPhone XS Max.

Dji mimo